Return and Refund Policy: Your Satisfaction with Fete Fierce

At fetefierce.com, we want you to love your Fete Fierce pieces as much as we do. We understand that sometimes an item isn’t quite right, whether it’s a matter of fit, style preference, or simply a change of heart. This Return and Refund Policy is designed to make the process clear and straightforward. Please read it carefully to understand your options regarding items purchased from our Fete Fierce collection.

Eligibility for Returns

We stand behind the quality of our Fete Fierce products. To be eligible for a return, items must meet the following conditions:

• Condition: Items must be unused, unwashed, and in the same condition that you received them. They should show no signs of wear, damage, or alteration.
• Packaging: All items must be returned in their original packaging with all tags still attached. Returns with missing tags or items that have been worn or washed will not be accepted.
• Proof of Purchase: A valid proof of purchase, such as the original order confirmation or packing slip, is required to process any return.

Certain types of items may be exempt from return due to hygiene reasons or their nature. These exceptions, if any apply to the Fete Fierce collection, will be clearly stated on the product page at the time of purchase.

Initiating a Return

If you have received a Fete Fierce item that you wish to return, we have a structured process in place. To begin, please visit the Returns Center or dedicated section on our website. You will need to provide your order details and specify which items you are returning.

Once you have initiated a return through our online system, you will receive further instructions. It is important to note that you are responsible for the cost and arrangement of return shipping. We strongly recommend using a trackable shipping service or purchasing shipping insurance for items of value, as we cannot guarantee that we will receive your returned item without confirmation of delivery.

We are not responsible for any items returned to us by mistake or without proper initiation of the return process through our system. Items sent back to us without first requesting a return through the proper channel may not be accepted.

Refunds

Once your returned Fete Fierce item has been received and inspected at our facility, we will notify you of the status. If your return is approved, we will process a refund to the original payment method used for the purchase.

Please be aware that it may take several business days for the refund to appear in your account, depending on your bank or credit card issuer’s processing times. The refund will cover the cost of the returned merchandise. Original shipping charges, if any were applied to the order, are generally non-refundable.

We reserve the right to refuse a refund if the returned item does not meet the eligibility criteria outlined in this policy.

Exchanges

If you would like a different size, color, or style of a Fete Fierce item, the fastest and most efficient way is to return the original item following the process described above. Once your return is accepted and processed, you can then place a new order for the desired item on our website. This ensures you get the item you want as quickly as possible without waiting for an exchange to be processed manually.

Damaged, Defective, or Incorrect Items

We take great pride in the quality of every Fete Fierce piece we send out. However, on rare occasions, an item may arrive damaged or defective, or you may receive an incorrect item. If this happens, we sincerely apologize.

Please contact us immediately through the channels provided on our Contact page to report the issue. To help us resolve the matter quickly, please provide your order number, a description of the problem, and clear photographs of the damaged or incorrect item, including the packaging if applicable. We will review the issue and provide instructions on how to proceed, which may include a return for a full refund or a replacement.

Non-Returnable Items

To protect the health and safety of our customers, certain categories of items are final sale and cannot be returned. This typically includes items such as lingerie, swimwear, and accessories like earrings for hygiene reasons. Any Fete Fierce items designated as final sale will be clearly marked on their product page.

Questions

If you have any questions about our Return and Refund Policy or need assistance with a return, we encourage you to review our comprehensive FAQ page or reach out to us through our website for guidance. We are here to help ensure your experience with Fete Fierce is a positive one.